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Our Terms Shape How Your Account Works

When you open an account with crazydomino, you're agreeing to the rules that keep your wallet secure, your withdrawals processed fairly, and your gameplay transparent.

Account creation & verificationDeposit and withdrawal rulesGameplay conduct & restrictions

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Terms of Service: What Binds Us Both

crazydomino Service availability depends on jurisdiction. Users are responsible for checking local law before access.

crazydomino operates under terms that apply to every account holder in Indonesia where local law permits. By creating an account, you confirm you meet the eligibility requirements set by your jurisdiction and that you'll use the platform according to these rules. Your account is personal and

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non-transferable; you must not share login credentials, use automation to play, or attempt to manipulate game outcomes. We reserve the right to suspend or close any account that breaches these terms. Deposits via DANA, OVO, GoPay and QRIS are processed as real-money transactions and are non-refundable
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once gameplay begins. Withdrawals are verified through the same payment method used for deposits and typically complete within 24 hours. If you have questions about a specific rule or how it applies to your account, our support team in Bandung and across Indonesia is reachable via
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live chat during lobby hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us About Terms Questions

Live Chat Open the chat widget in the bottom-right corner of the lobby during operational hours. Our team responds to terms and account policy questions in minutes, helping clarify any rule or restriction.

Email Support Send detailed questions about your account terms or withdrawal eligibility to our support inbox. We reply within one business day with a clear explanation of how the rule applies to you.

Account Settings Review your personal account terms in the Settings tab once you log in. This shows your current deposit and withdrawal status, any active restrictions, and links to update your payment method.

HOW WE PROTECT YOU

Security, Data & Your Rights Under These Terms

Account Verification

When you sign up, we verify your identity to comply with local anti-fraud rules and to protect your funds. This step is required before your first withdrawal and ensures only you can access your wallet.

Data Retention

We keep your account data, deposit history, and gameplay records for as long as your account is active, plus two years after closure. This protects you if a dispute arises and helps us fulfil regulatory obligations in Indonesia.

Withdrawal Verification

Every payout request is checked for fraud and matched to your original deposit method. This process typically takes 24 hours and ensures your DANA, OVO, GoPay or QRIS payment reaches only you.

Cookie & Tracking Rules

We use cookies to remember your login, track gameplay for fairness, and prevent fraud. You can adjust cookie settings in your browser, but some gameplay features may not work without them.

Account Changes

If you need to update your payment method, email address or deposit rules, go to Account Settings or contact support. Changes take effect within one hour and are logged in your account history.

Dispute Resolution

If you believe a withdrawal was delayed or a deposit was not credited, open a support ticket within 30 days. We investigate and respond with a full account of what happened, backed by transaction records.

Frequently Asked Questions About Our Terms

No. Your deposit method must be registered in your name and match your account identity. Using another person's DANA, OVO, GoPay or QRIS account violates our terms and can result in account closure and withdrawal denial.

If we detect cheating, automation, or fraud, we may suspend your account and forfeit pending winnings. A warning is sent via email. If the breach is serious, we close the account permanently and block future registrations from your device.

Withdrawals to DANA, OVO, GoPay and QRIS typically process within 24 hours once verified. During peak hours in Medan or heavy traffic periods, processing may take up to 48 hours. You'll receive a confirmation email when your payout is sent.

You can cancel a withdrawal request before it enters processing. Once processing begins, cancellation is not possible. Contact support immediately with your withdrawal ID if you believe an error was made.

Deposits depend on local law and your account status. We accept DANA, OVO, GoPay and QRIS deposits in multiples of Rp 10,000. Your account must be verified before your first deposit. Deposit references are displayed in the Wallet section once you log in.

You can request account deletion or a data export by emailing support with your account ID. We process deletion within 14 days and securely archive your data for two years per compliance rules, then permanently delete it.

We store your payment method securely and use it only for deposits, withdrawals and fraud prevention. We never sell or share your payment details with third parties. Your DANA, OVO, GoPay or QRIS data is encrypted and backed up daily.

Our Terms Shape How Your Account Works

How to Reach Us About Terms Questions

Security, Data & Your Rights Under These Terms

Account Verification

Data Retention

Withdrawal Verification

Cookie & Tracking Rules

Account Changes

Dispute Resolution

Frequently Asked Questions About Our Terms

01 Can I use someone else's payment method to deposit?

02 What happens if I break a gameplay rule?

03 How long do withdrawals take?

04 Can I cancel or change a withdrawal request?

05 What are the restrictions on deposits?

06 Can I delete my account or request my data?

07 What does crazydomino do with my payment information?

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