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How we protect your account and data

When you open an account at crazydomino, your information stays secure and your rights are clear.

Account security verified at loginData encryption on all transactionsDANA, OVO, GoPay, QRIS protectedWithdrawal verification standard
Explore the Lobby Read FAQ
crazydomino How we protect your account and data
REACH US DIRECTLY

Contact us about your account or rights

Live Chat Open the chat widget in the bottom right of your lobby. We answer within two minutes during peak hours, seven days a week. Use this for urgent account questions.
Email Support Send account disputes or data requests to [email protected]. We reply within 24 hours on weekdays, 48 hours on weekends. Keep your account details and transaction IDs handy.
Phone Line Call our Jakarta office during business hours (Monday–Friday, 09:00–18:00 UTC+7) for complex disputes or account recovery. Ask for the legal team if needed.
HOW WE HANDLE YOUR DATA

Security practices and your control

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use 256-bit SSL encryption. We never store your full payment details on our servers; your bank handles the sensitive data.

Cookies and Tracking

We use session cookies to keep you logged in and remember your table preferences. Third-party analytics track how often you visit; you can disable these in your browser settings.

Account Verification

Before your first withdrawal, you'll upload ID and proof of address. This process takes 2–4 hours on weekdays. Verification is stored securely and deleted after three years.

Data Retention

Account history and transaction logs are kept for seven years for tax and compliance. After account closure, personal data is deleted within 30 days unless we're required by law to retain it.

Breach Notification

If we discover unauthorized access to your account, we notify you by email within 24 hours and reset your password immediately. You can then log back in using a new code sent to your phone.

Your Data Rights

Email [email protected] with your account ID to request a copy of your data, correct errors, or ask for account deletion. We fulfill requests within 14 days and provide a downloadable file.

Frequent legal and account questions

Our registration depends on local law where we operate. We comply with anti-money-laundering and gambling regulations in supported regions. When you open an account in Indonesia, that region's legal framework applies to your play.

Yes. Email [email protected] with your account ID and the words 'data request'. We send a downloadable file with all your account history, deposits, withdrawals, and profile info within 14 days.

Verification usually completes within 2–4 hours on weekdays. Upload your ID and proof of address (utility bill or bank statement) in the Account menu. You'll get an email once we've approved it.

Any remaining balance is returned to the withdrawal method you used most recently within 3–5 business days. Your account data is deleted 30 days after closure unless we're legally required to keep records.

Deposits via DANA, OVO, GoPay and QRIS are encrypted and never stored on our servers. Your bank processes the payment. We keep funds in a separate account and reconcile daily against your lobby balance.

Yes. Email [email protected] with your account ID, the date, and a description. We review all disputes within 48 hours. If we confirm an error, we correct your balance immediately.

Use the live chat in your lobby or call our Jakarta phone line immediately. We'll freeze your account, reset your password, and send a new login code to your registered phone number within 30 minutes.

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