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How crazydomino Protects Your Privacy

When you open an account with us, your payment details, account history and personal information stay secure behind encryption protocols we maintain 24/7.

Data encrypted end-to-endNo third-party sellingAccount access verified only by you
crazydomino How crazydomino Protects Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Write to us with any privacy questions or data requests. We respond within 24 hours on business days. Include your account email and a clear description of what you need.
Live Chat Open the chat bubble in the bottom right of your account dashboard. Our team is available 10 AM–10 PM Jakarta time daily. Have your account details ready.
Account Settings Log into crazydomino, go to Settings, then Privacy & Data to review what we hold about you, download your data, or request corrections.
HOW WE SECURE YOU

Data Security and Account Protection

Encryption Standard

Every login, deposit and withdrawal passes through 256-bit SSL encryption. Payment gateways handling DANA, OVO, GoPay and QRIS transactions are PCI-DSS compliant.

Cookie Usage

We use cookies to remember your login session and keep you signed in across the site. You can disable cookies in your browser, but you'll need to log in each time.

Access Control

Only you can access your account with your email and password. We never store passwords in plain text. Two-factor authentication is available in Settings if you want extra protection.

Data Retention

Account records, transaction history and game activity stay on file for 5 years after your last activity, as required by local law. Closed account data is securely deleted after that period.

Third-Party Access

We share your data only with licensed payment processors and support vendors you directly interact with. No data brokers, no advertisers, no analytics firms get your personal details.

Your Rights

You can request a copy of your data, correct inaccuracies, or ask us to delete your account. Submit requests via Email Support or Account Settings; responses arrive within 30 days.

Your Privacy Rights Explained

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Download My Data'. We'll compile your profile, transaction history and game logs into a file and email it within 5 business days. You can also email support to request the same.

No. We never sell your personal data. We share account and payment information only with the payment processors handling DANA, OVO, GoPay and QRIS transactions, and with support staff who help resolve your requests. No marketing firms, no data brokers, no third parties get access.

Your account data remains on our system for 5 years to satisfy local law requirements for dispute resolution and tax records. After that retention period, all personally identifiable information is securely deleted. Transaction logs are anonymized and kept for compliance purposes only.

Withdrawals via DANA, OVO, GoPay and QRIS clear within 2–5 minutes after verification. Your payment details are encrypted and never stored in full on our servers. We use tokenized payment links, so the payment gateway sees only a reference code, not your actual account number.

You can request account deletion via Email Support or through Settings. We'll deactivate your account immediately and flag your data for deletion. Personal information is purged after 90 days; records required by local law are kept but anonymized and locked from use.

We use session cookies to keep you logged in and functional cookies to remember your preferences. We do not use tracking cookies for advertising. You can disable all cookies in your browser settings, but you'll lose the auto-login feature and may need to accept the privacy notice on each visit.

Yes. Players in Bandung, Medan and across Indonesia where local law permits can open accounts and access our full lobby of games and live tables. Your account access and payment options depend on local law in your region. Contact support if you have region-specific questions.